{"id":2624,"date":"2017-03-20T13:56:20","date_gmt":"2017-03-20T13:56:20","guid":{"rendered":"https:\/\/hyperlink-technology.com\/nesma\/?post_type=tribe_events&p=2624"},"modified":"2017-03-20T13:56:20","modified_gmt":"2017-03-20T13:56:20","slug":"cim-level-4-customer-experience","status":"publish","type":"tribe_events","link":"https:\/\/hyperlink-technology.com\/nesma\/event\/cim-level-4-customer-experience\/","title":{"rendered":"CIM Level 4 – Customer Experience Module"},"content":{"rendered":"

This is part of the\u00a0CIM Certificate in Professional Marketing \u2013 Level 4 qualification<\/a><\/span><\/strong>.<\/p>\n

All CIM modules can be studied as stand-alone as bite-size awards or combined to attain the full qualification. You can study the modules in any order if you are going for the full qualification. Level 4 is equivalent to a Foundation Degree.<\/p>\n

Module:<\/span><\/strong>\u00a0Customer Experience
\nAwarding body:<\/span><\/strong> Chartered Institute of Marketing
\nDuration:<\/strong><\/span> 10 weeks
\nAssessment:<\/strong><\/span> Work based assignment<\/p>\n

The module shows how a deeper knowledge of customer requirements within different contexts allows organisations to enhance the customer experience. It provides the skills and understanding to assess customer expectations in context and to develop and deliver activities that meet those expectations. It introduces customer experience frameworks and highlights how to establish effective monitoring and measurement techniques that ultimately enable organisations to improve customer experience.<\/p>\n

Topics Covered:<\/span><\/strong><\/p>\n